Episode 099: The Overlap with Customer Experience and Employee Experience with Special Guest Max aka Farbsy
• Introducing Max Farbsy, CEO of Customer Service
• It's not personal, John
• Cringe corporate speak: synergy
• Hot topic: the overlap between employee and customer experience
• What can we learn from customer experience? How does it relate to employee experience and satisfaction?
• Why Max is our customer service expert
• Sticking to the script vs. finding your voice in customer service as well as in the workplace
• Authenticity and empathy is key in connecting with the customer
• It's OK to say "IDK"
• The key to building and maintaining strong teams is to treat your employees like you would your customers (yes, it really is that simple)
• Questions/Comments
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@farbsy on Instagram and TikTok
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We look forward to seeing you in our next meeting - don’t worry, we’ll have a hard stop!
Yours in Business + Bullsh*t,
Leigh, Jamie & Ashley
